A support team with clear roles and ownership.
Bring agents into a tenant-scoped workspace, organize them into groups and give each person the permissions and work they need. Invitations and role controls make membership deliberate.
A clear view of the work.
Route a new request with availability and capacity in view.
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As a team grows, clear group ownership and role boundaries help prevent a shared inbox from becoming an unassigned pile of work.
How it works.
Follow the implemented workflow from the first action to the next.
Invite people
An authorized owner/admin invites a teammate with an intended role and group choice through the merchant workspace.
Define coverage
Groups, skills, accepting status, configured capacity and hours determine which work a teammate can receive.
Review and adjust
Permissions, assignments and audit records make changes traceable without exposing one merchant's team to another.
Built around the work.
Tenant-scoped membership
Staff and support groups belong to one merchant workspace; cross-tenant access is rejected in local acceptance.
Role-based work
Agent, supervisor and administrative capabilities are checked by the API, not only hidden by the interface.
Invitations with lifecycle
The locally validated invitation path uses one-use, expiring links with revoke and resend controls.
Make it work for your team.
- Owners/admins manage invitations, groups, memberships and authorized agent changes.
- Agents manage their own accepting state within allowed policy.
- Plan/tenant entitlements can limit staff and features independently of this marketing website.
Know what to expect.
- Public signup and workspace login are not available from this marketing deployment.
- Platform Admin is a separate protected operator system, not a merchant team role.
- No final public seat allowance or merchant-support service level has been approved.
Growing beyond one responder
Illustrative: a shop adds an account specialist to the Support group. The specialist receives only work for which they are eligible and can pass a case to a supervisor when needed.
The details matter.
Can a merchant invite a teammate?＋
The owner/admin invitation flow passed local SaaS acceptance. Public merchant onboarding remains closed on the current marketing site.
Are groups the same as permissions?＋
No. Groups organize routing and ownership; roles and permissions decide which actions staff may perform.
Make every conversation easier to carry forward.
Public signup, checkout and payments are not available yet.