Realtime inbox
Route conversations to the right team, see customer history, send replies and track read status.
A shared place to help every customer.
Keep conversations, context and operations together across your website and mobile support channels.
Supervisor visibility
Review workload, monitor active conversations and coach agents privately.
Customer engagement
Use notices, campaigns, forms, CSAT and goals with merchant-controlled branding.
Developer connections
Use scoped APIs, signed webhooks, integration adapters and a customer mobile SDK.
AI assistance
Review suggestions and knowledge-backed drafts before an agent sends a reply. Availability depends on your plan and provider setup.
Reports
Explore conversation and goal results with tenant-scoped reporting.